Frequently Asked Questions

At Eksclusive, we sell a wide range of products, including appliances, electronics, toys, fitness gear, fashion items, gadgets, home decor, and kitchen essentials. Whatever you're looking for, we've got something for everyone!

Yes, we offer Cash on Delivery (COD) for most orders. However, COD orders require verification via call or WhatsApp before dispatch, which may add a day or two to your delivery time.

We process most orders within 1 to 2 business days. For COD orders, processing begins once your order is verified. Orders placed with online payment methods are processed faster.

You can return most products within 7 days of delivery. Simply massage us at our WhatsApp no: +91 6351834141 with an unboxing video showing the product in its original packaging, and we'll guide you through the return process.

Yes, an unboxing video is mandatory for both returns and exchanges. This helps us verify the product's condition when you received it and speeds up the approval process.

Once we receive and inspect your returned product, your refund will be processed and should reflect in your account within 7 to 15 working days, depending on your bank.